koko300 Account & Payment FAQ

KYC (Know Your Customer) verification on koko300 requires a government-issued ID (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement, or rental agreement dated within the last three months). Upload clear, legible photos of both documents via your account settings. We verify documents within one business day. If your submission is rejected, we email you the reason and allow resubmission. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang follow the same verification process. Once approved, your account is fully activated for deposits and withdrawals.

koko300 does not charge deposit or withdrawal fees. However, your bank or payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) may apply their own fees depending on your account type and transaction size. Check your payment provider's fee schedule before depositing. Withdrawal requests are processed subject to verification windows; your bank may also charge a fee when funds arrive in your account. We recommend confirming fee details with your payment provider before initiating a transaction.

Our support team responds to email inquiries in English. Contact us through the email address listed in your account settings or on our Contact page. Include your username, account email, and a clear description of your issue. We aim to respond within one business day. For urgent account security concerns (suspected unauthorized access, lost password), mark your email as urgent and include "SECURITY" in the subject line. Support is available during standard business hours, Monday through Friday.

To request deletion of your personal data, email our support team with the subject "Data Deletion Request" and include your full name, account email, and username. We will confirm receipt and outline the data-deletion process. Note that some data (transaction records, account history) may be retained for legal and compliance reasons. Data deletion is subject to verification windows and may take up to 30 days. Once deleted, your account cannot be recovered. For details on what data we retain and why, see our Privacy Policy.

Deposits via e-wallet, mobile banking, or local payment on koko300 are instant. Log in, go to Deposit, select your payment method, enter the amount, and confirm. You will be redirected to the payment app or web portal to authorize the transaction. Once approved, funds appear in your koko300 account immediately. online payment, e-wallet, and mobile banking follow the same process. Bank transfers (local payment, online payment, e-wallet, mobile banking) may take one to two business days. Keep your payment app updated and ensure sufficient balance before initiating a deposit. If a deposit fails, check your payment provider's app for error details and retry.

Bonus offers on koko300 vary by promotion and account status. Typical terms include a minimum deposit requirement, a playthrough multiplier (the amount you must wager before withdrawing bonus funds), and an expiration window (usually 7 to 30 days). Bonuses may be restricted to specific game categories (live-dealer tables, slots, or sportsbook). Read the full terms before claiming a bonus; they are displayed in your account under Active Promotions. Not all users qualify for every bonus. Bonus funds are separate from your cash balance and must meet playthrough conditions before conversion. Contact support if you have questions about a specific offer.

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of koko300 comply with the laws of their own jurisdiction. Service availability may vary by region, payment method, and account type. If you are unsure whether koko300 is available in your location, contact our support team. We cannot provide legal advice; consult local regulations or a legal professional if you have questions about the legality of online gaming in your area.

koko300 offers live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets (football, Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Each category has its own rules, odds, and payout structure. Live-dealer tables feature multi-camera studios with real dealers. Sportsbook markets cover match winner, total goals, Asian handicap, and other betting types. Slots are automated games with fixed RTP (return to player) percentages. Esports markets follow tournament schedules and team performance. Browse each category in your account to see current offerings.

Protect your koko300 account by using a strong, unique password (at least 12 characters, mixing letters, numbers, and symbols). Enable two-factor authentication if available in your account settings. Never share your password or login credentials with anyone, including support staff. Log out after each session, especially on shared devices. Avoid public Wi-Fi for account access; use mobile data or a private network instead. If you suspect unauthorized access, change your password immediately and contact our support team. We never ask for your password via email or chat. Monitor your account activity regularly and report any suspicious transactions.

If you forget your password, click "Forgot Password" on the login page. Enter your account email, and we will send a password-reset link. Click the link in your email and create a new password. The reset link expires after one hour for security. If you do not receive the email, check your spam folder or contact our support team. Password resets are processed immediately; you can log in with your new password right away. If you cannot access your registered email, contact support with proof of identity (ID photo) to verify your account and regain access.